Waikato DHBFriday 22 October 2010, 1:14PM
Media release from Waikato DHB
People who phone Waikato Hospital over Labour Weekend may
experience delays due to the installation of a new $2.25 million
PABX telephone system.
And while they're waiting for a connection, callers will be treated
to a familiar voice on the line - former TVNZ host Kay Gregory who
recorded a series of messages which play to callers.
Voice Communications manager Jan Scott said there was also the
possibility there might be delays after the long weekend.
"We're just asking people to be aware of possible delays. If it's a
medical emergency people should ring 111 anyway but if you are
trying to ring through to one of our clinics or our staff, we ask
you to be patient."
Waikato Hospital has more than 6000 incoming telephone calls a day
making it the country's busiest hospital. Waikato District Health
Board approved the spending in July this year because the existing
system no longer meets existing demands and future needs.
Telephone technology has moved considerably in the past 10 years
with a distinct move away from analogue phones and into digital
phones that provide significant reduction in cabling cost, superior
flexibility with numbering schemes, and a functionality revolution
in terms of what the phones can do.
Replacement of the existing analogue server, together with
extension of the digital services, is essential to cope with the
expected growth resulting from the changes in the physical
buildings on campus, and to meet increased user requirements in
Work started on the project the day after the board approved
At the end of this project, the Waikato DHB will have:
· Set up a new
telecommunications server room in the new Waikato Hospital Acute
· Replaced the
aging telephone service with new analogue and digital voice
services providing capacity to meet existing and predicted future
· Analogue and
digital voice services in multiple locations on campus, providing a
solution with automatic failover capability in the event of a major
issue on the primary voice system, i.e. 24 x 7 voice service
· Continuity of
paging, fax and Eftpos services across the campus
· The ability to
expand its patient notes dictation system (Winscribe) delivered to
clinicians through phones
· Continuity of
lift alarms, panic alarms and building access alarm
· Deployed 1800 new
digital telephone handsets across the Waikato campus to replace
existing analogue handsets and extend the digital voice
· A new extension