ACC interim Board Chair Paula RebstockFriday 29 June 2012, 9:45AM
Media release from ACC interim Board Chair Paula
ACC's interim Board Chair Paula Rebstock says ACC is a unique, no
fault comprehensive Kiwi accident insurance scheme that we all pay
for so people can get help if they have an accident.
"People expect and want us to be professional and respectful in the
way we provide services to the public - that is what the
Government's priorities reflect and it's the role of the ACC board
and management to deliver that."
The new priorities are:
• improved trust and confidence
• improved management and security of private information
• maintaining a focus on levy stability and financial
• providing high quality services for clients
• ensuring early resolution of disputes
• reporting on the performance of the accredited employer
ACC has developed specific measures and performance targets
relating to these priorities, which are outlined in the Service and
Purchase Agreement 2012-15.
"The clear message in the Statement of Intent and the Service and
Purchase Agreement is that there is a new set of priorities," says
"The Board and management of ACC understand we have to earn the
trust and confidence of New Zealanders and we're committed to doing
Ms Rebstock says the way ACC manages people's personal and private
information is the subject of a large body of work that has only
just begun, and there will be a lot more detail on that when the
Privacy Commissioner and the Board complete the independent review
of ACC systems and processes.
"We have been set some very clear targets and objectives to improve
not only what we do, but how we do it.
"ACC is working to get better results for the injured, better
support for levy payers and improve the relationship with the
health sector. We will achieve this by investing equally in
developing the capability of our people and supporting them with
world class operating systems," says Ms Rebstock.