Way to welcome in your patients – by scaring the daylights out of them

+Letters

Way to welcome in your patients – by scaring the daylights out of them

Virginia
McMillan
old typewriter
Composing a letter to a patient requires thinking from their point of view

Virginia McMillan reports from Patient Land, where a letter caused a stir when it didn’t need to 

It didn’t consider what the patient might or might not already know, or what to expect from their consultation that they have to organise and pay for&