Way to welcome in your patients – by scaring the daylights out of them

+Letters

Way to welcome in your patients – by scaring the daylights out of them

Virginia
McMillan
old typewriter
Composing a letter to a patient requires thinking from their point of view

Virginia McMillan reports from Patient Land, where a letter caused a stir when it didn’t need to 

It didn’t consider what the patient might or might not already know, or what to expect from their consultati