Ms Keogh says Dr Pickett and nurse administrator Marika Williams have been champions of the health care home project. The help of Jo Hensen, the PHO’s change facilitator, has been “inspirational”.
Ms Williams, the practice’s first nurse-receptionist 21 years ago, has been the details person for lean room layouts, stock planning, labelling and recycling, but is also “creative director”, says Ms Keogh.
Earlier this month, the practice shared its achievements with guests from the PHO and Capital & Coast DHB.
Ms Keogh says the practice’s mix of communities and the transience of many people’s lives make the centre very different from its suburban counterparts. Mental health and sexual health are significant parts of the clinical services provided.
*Absent from the team photo were GPs Dave Pickett, Justine Lancaster and Rebecca Rowe, nurses Shannen Whale and Alana Hughes, receptionists Dell Riley, Jenny Devine, Rosemary Fowler and Sue Symes, and reception team leader Karen Brown