Isobel’s story shows protocol-perfect care doesn’t matter to patients
+News
Isobel’s story shows protocol-perfect care doesn’t matter to patients
Friday 10 August 2018, 11:03 AM
Wellington Free Ambulance Service managers Paul Fake and Emily Powell are challenging health workers to listen to and reflect on patient experience
The most important thing for Isobel was being able to take an overnight bag to hospital
Patient satisfaction and patient experience are not
Related Articles
News archive
Hosted content
Treating 23,500 elective day surgery patients in rural New Zealand is just part of the story. Education, training and workshops to support rural doctors and nurses is leaving a much bigger footprint
Tuesday 9 October 2018, 03:38 PM
Latest issue
24 April 2019
Gallery
Socialising at the National Rural Health Conference