Isobel’s story shows protocol-perfect care doesn’t matter to patients
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Isobel’s story shows protocol-perfect care doesn’t matter to patients
Friday 10 August 2018, 11:03 AM
Wellington Free Ambulance Service managers Paul Fake and Emily Powell are challenging health workers to listen to and reflect on patient experience
The most important thing for Isobel was being able to take an overnight bag to hospital
Patient satisfaction and patient experience are not
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