COVID-19 lines of communication: The extraordinary becomes ordinary
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COVID-19 lines of communication: The extraordinary becomes ordinary
Friday 24 April 2020, 09:00 AM
Hundreds of staff, thousands of calls. Zahra Shahtahmasebi finds out how Homecare Medical fronted up to the need to expand New Zealand’s health call lines to cope with COVID-19
Andrew Slater never expected his call centre staff would be delivering babies over the phone on a regular basis.
Mr Slater certainly didn’t foresee
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