For older people and frail people, the long-term benefit of medicines reduces and the potential for harm from adverse effects increases. When the benefit–risk balance changes in this way, medicine review and optimisation are important to simplify the therapeutic regimen, reduce inappropriate medicines and minimise risks. In this article, pharmacist prescriber Linda Bryant uses two case studies to illustrate important considerations during medicine reviews
How to handle complaints from staff
+Business
In print
How to handle complaints from staff
Tuesday 1 November 2022, 10:11 AM

Bonnie Mitchell
We have received a complaint from our receptionist about one of our nurses. We are uncertain how to deal with this. We are a small team, and it’s important our staff work well together. Can you offer some advice on how we should deal with this?
– Concerned manager, Dunedin
If the allegations are serious, take advice before commencing the process
Receiving a complaint from a staff member against another member of sta
Kia ora and welcome to New Zealand Doctor Rata Aotearoa
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