Quality Service Awards NZ winners announced

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Quality Service Awards NZ winners announced

Media release from Reader's Digest
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Reader’s Digest has released the names of the NZ businesses that achieved customer service excellence during an extraordinarily challenging year.

In releasing the Quality Service Award results, Reader’s Digest acknowledges it has been a time of “extreme difficulty” for customer service given lockdowns and other Covid-19 challenges. Yet the owners and staff of businesses listed as award winners rallied and their success is arguably more commendable than ever, says Reader’s Digest editor-in-chief Louise Waterson.

She says that while the pandemic may have shifted the standard markers of business success, customer service has remained core among those success markers.

“During the peak of the pandemic, the award-winning businesses remained savvy, clever and calm in their approach to customers, so much so that the importance of kindness and understanding once again became paramount.”

The Reader’s Digest survey revealed that about two thirds of New Zealanders (68 percent) say they are more money conscious now since the start of the pandemic. And 68 percent of New Zealand consumers acknowledge they now put more thought into their choice of products and services than they did pre-Covid.

Reader’s Digest commissioned independent market research company Catalyst to survey New Zealanders’ opinions of a range of service providers.

A total of 1,500 New Zealanders of a mixed demographic were asked to rate their experience of service provided by businesses / organisations.

Running since 2015, the survey identifies the most satisfied customers across 40 different categories, from pet insurance to pizzas and from Supermarkets to Superannuation. The prestigious Quality Service Award recognises companies that truly understand consumers’ needs.

The winners’ line up includes businesses that have repeatedly featured on the podium, as well as first time Gold winners such as Electric Kiwi (Gas& Electricity Provider) and Hello Fresh (Meal Plan Delivery Service).

The full list of New Zealand Quality Service Award winners are as follows: 

CATEGORY

WINNER

SILVER

Campervan rentals

Jucy

Britz

Car insurance

AA Insurance

AMI

Car rentals (excluding motor homes)

Avis

Hertz

Coffee shops & cafes

Starbucks

Columbus Coffee

Cruise operator

Princess Cruises

Royal Caribbean

DIY/home improvement stores

Mitre 10

Bunnings

Educational Tutors

Kip McGrath

NumberWorks ‘s Words

Electrical Appliance Stores

Noel Leeming

Briscoes

Flooring stores (excluding tiling and DIY/home improvement stores)

Carpet Court
Flooring Xtra

Harrisons Carpet

Funeral insurance

Cigna

Momentum Life

Furniture stores

Harvey Norman

Smiths City

Garden centres

Kings Plant Barn

Palmers

Gas & electricity provider

Electric Kiwi

Mercury

Health insurance

Southern Cross Health Society

AA Health

Hearing services

Bay Audiology

Triton Hearing

Home & contents insurance

AA Insurance

AMI

Home loan suppliers

ASB

BNZ

Home design & build service

Lockwood Homes

G.J.Gardner

Internet service provider

2degrees

Skinny

Kindergarten centre operator

BestStart

Central Kids

Life Insurance

AIA

Southern Cross Life Insurance

Liquor outlets

Liquorland

Super Liquor

Loyalty cards

New World

AA Smartfuel

Manufacturer certified used car sales

Toyota Signature Class

Honda Certified Used Cars

Meal plan delivery service

Hello Fresh

My Food Bag

Mobile phone service provider

Skinny

2degrees

Optometrists

Specsavers

OPSM

Paint & decorating stores (excluding DIY/home improvement stores)

Resene

Guthrie Bowron

Personal banking

Kiwibank

The Co-Operative Bank

Pet Insurance

Southern Cross Pet Insurance

Petplan

Pizza franchise

Domino’s

Pizza Hut

Real estate sales

Harcourts

Barfoot & Thompson

Retirement villages

Rymen Healthcare

Bupa NZ

Roadside assistance

AA Roadservice

State

Superannuation

ASB

BNZ

Supermarkets

Countdown

PAK’nSAVE

Tiling stores (excluding DIY/home improvement stores)

Tile Warehouse

The Tile Depot

Travel insurance

Southern Cross Travel Insurance

AA Travel Insurance

Tyre retailers

Bridgestone/Firestone

Beaurepaires

Used vehicle dealerships

Turners Cars

2 Cheap Cars

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