First impressions feed into readiness to get fired up or relaxed about care

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First impressions feed into readiness to get fired up or relaxed about care

Samantha King 2107
MPS medical advisor Samantha King says first impressions may make the crucial difference where the chance of a complaint is concerned

Last month, East Health Trust PHO held its annual symposium for GPs and practice staff at the Waipuna Hotel in Auckland. Fiona Thomas reports from the conference room

First impressions may make the difference as to whether a patient complains about their care, Med­ical Protection Society medical advisor and GP Saman