Prophylactic collegial bravery: Pointing out risk for complaints

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Medicolegal

Prophylactic collegial bravery: Pointing out risk for complaints

22 November 2023

Gaeline Phipps

Wednesday 22 November 2023, 12:25 AM

Being burnt out puts GPs at risk of complaints [Image: Rotofrank on iStock]

Wellington barrister Gaeline Phipps explains how you can provide a prophylactic gift to colleagues by helping them to see themselves as others see them

Key points, Risk factors for complaints include depression, early-onset dementia, autism spectrum disorder and burnout. Recognition of such factors after a comp, Pract Green w Pale Yellow

Medicolegal

References

1. Hanganu B, Ioan BG. The personal and professional impact of patients’ complaints on doctors-A qualitative approach. Int J Environ Res Public Health 2022;19(1):562.

2. Bourne T, Vanderhaegen J, Vranken R, et al. Doctors’ experiences and their perception of the most stressful aspects of complaints processes in the UK: an analysis of qualitative survey data. BMJ Open 2016;6(7):e011711.

3. Cunningham W. The immediate and long-term impact on New Zealand doctors who receive patient complaints. N Z Med J 2004;117(1198):U972.

4. Haar J, O'Kane C. A post-lockdown study of burnout risk amongst New Zealand essential workers. Soc Sci Med 2022;306:115157.

5. Sun A. Doctors with autism speak out against stigma. Spectrum, 9 March 2023.

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