Woman’s rights breached by support workers at Access Community Health - 23HDC02211

In a report released today, Deputy Health and Disability Commissioner Rose Wall has found a woman’s rights under the Code of Health and Disability Services Consumers’ Rights (the Code) were breached by Access Community Health.

The woman was diagnosed with motor neurone disease in 2008. Her complaint concerns the availability of support workers, and care that was cancelled, late, or missed, which on occasion left her without support. She also complained about inadequate communication and a lack of back-up plans, co-ordination of care, trained support, and a dedicated contact for urgent/emergency assistance.