Otolaryngologist, head and neck surgeon Francis T. Hall discusses the evaluation of thyroid nodules, which primarily aims to determine the likelihood of malignancy. He then reviews the treatment of thyroid nodules and thyroid cancer, including recent advances in management
Which patients progress to making a complaint, and what can drive this?
+Print Archive
PRACTICE
Which patients progress to making a complaint, and what can drive this?
Wednesday 12 September 2018, 01:00 AM

Initiate a dialogue rather than invite a complaint
MEDICOLEGAL
Only a fraction of the patients who experience iatrogenic injury or perceive they had poor care actually make a complaint. Wellington barrister Gaeline Phipps looks at the data, and the effect your complaints policy and complaint handling can have
Key points, A relatively small proportion of patients with iatrogenic injury or other healthcare grievance proceed to making a complaint.
Non-complainants m
Kia ora and welcome to New Zealand Doctor Rata Aotearoa
Not a subscriber? Unlock this article by subscribing here.